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Q. How is Emerson Bearing unique?
A. A number of things make us unique. Topping the list is our
Market Solutions approach. We target specific industries, learn about
their bearing uses and requirements, and supply exactly what they need.
We have specialists on staff who know these industries and can help
customers. Learn more about it on the
Market Solutions
page.
We probably know more about bearings than
any other distributor in the United States. When you call with a question,
we have answers. That's what you want in a vendor. That's what you deserve.
And that's what we provide. Because we stock over two dozen different
brands and over three million bearings, you'll get the right bearing
for the right price.
Q. Why should I trust my business to Emerson Bearing?
A. There are a number of reasons. We probably stock the size
and style you need from a choice of manufacturers, so you won't waste
time searching for bearings. We always have competitive prices, so you
don't waste time shopping. And we know bearings, so we can answer your
questions, offer recommendations and alternatives, and even help you
custom-engineer bearings if necessary.
Other bearing companies sell all kinds
of things. But we're bearing specialists. Bearings account for about
94% of our annual sales. We're focused on bearings, and we're focused
on customer service to move them. If you have a problem, an emergency,
a quandary, we'll do all we can to help you out.
We want to be the best vendor you've ever worked with. Not just the best
bearing vendor. The best vendor, bar none. We're committed to that level
of customer service. Just talk to our sales and service representatives
and you'll find out for yourself: 1-800-225-4587.
Q. What is your ideal type of customer?
A. Our ideal customer orders moderate-to-large quantities with
scheduled monthly or weekly shipments. Ideally, a customer should pay
within 45 days. When we establish such a relationship with a customer,
both sides benefit. Try us, and you'll see for yourself.
While we appreciate brand-loyal customers, we also recognize
that price or delivery situations may force us to look for
alternatives of equal quality. Our expertise allows us to
deliver that service to you. And if you know the part
numbers, it's helpful.
Q. Are the bearings available quickly?
A. Very likely. While we carry some
other
products, bearings are our main business, and we stock over 3 million
of them in our distribution center. Sizes range from a 4-millimeter
bore to a roller bearing 4 feet across. If we don't have your bearing
in stock, we know where to look. And we'll get it fast. Just
contact us.
Q. Can you help me identify a bearing by description
or dimensions?
A. Yes. We maintain a complete engineering library and dimensional
database for most worldwide manufacturers. One way to find a bearing
is to go to our
Bearing Detective
and enter
the dimensions. We'll let you know if there's a particular bearing (inch
or metric) available.
Q. Can I interchange different part numbers?
A. Sometimes. If you're puzzled by the array of bearing numbers
and letters, call our experienced staff at 1-800-225-4587. They can
explain the entire system. And they'll tell you when and where you can
substitute one bearing for another š particularly between brands.
Q. Can we add special features or modify bearings?
A. With Emerson you can. Because we are a large distributor and
because we work closely with manufacturers, we can offer this service.
We can help you completely modify bearings, from expanding internal
clearances, to adding snap ring grooves, to tapping a variety of lubrication
options. One of our unique lubrication services is a "Micropoly®" solid
lube for difficult lubrication situations. Call us today for a brochure.
Micropoly®
is a registered trademark of Phymet, Inc.
Q. What brands do you offer and from what countries
of origin?
A. We stock over two-dozen brands. From most of the world's leading
manufacturers. This kind of volume gives you the performance and price
point you need. If we don't have the brand you want on our shelf (and
we probably do), we'll get it for you fast.
We know price and the manufacturer's location
are important to you, so we stock a wide range of options. We work with
manufacturers in the U.S., Japan, Germany, Romania, Korea, Austria,
and China, among many others. We also have a worldwide network of manufacturers
who can help us get that hard-to-find bearing.
Q. What is the price of the item?
A. Because we have a large inventory, we can usually offer you
several price points from different manufacturers for the same style
of bearing. Let us shop your requirements around the world. We deliver
a competitive price every time.
Q. Are there equivalent bearings at a lower price?
A. Invariably certain applications can use "offshore," less-expensive
bearings. While the range of available products are still relatively
small, it will expand. As it does, we will continue to make equivalent
bearings available, offering you the best value for your dollar.
Q. Do you accept credit card payment?
A. Absolutely. Visa, Mastercard, and American Express are all
welcome at Emerson and Action Bearing.
Q. What do the numbers on bearings mean?
A. Bearings are manufactured to international standards established
decades ago. These standards define the metals used, the tolerances,
and the basic boundary dimensions. They also allow for a worldwide numbering
system which makes our job easier. If a customer wants a 6210-2RS or
a 23972MBC3W33, we'll know exactly what it is.
Q. Are you open on Saturdays?
A. Yes. From 8:00 am until 12:00 noon, Eastern Standard Time.
For those emergency situations, you can access our distribution center
24-hours a day.
Q. What is your freight policy?
A. Free freight on orders of $1,000 or more. We'll also ship
by your preferred shipper: UPS, FedEx, Parcel Post, Air Freight, or
Motor Freight. We give you the choice. And for emergencies, we can ship
the product to you overnight.
Q. When does UPS pick up?
A. They're here at 3:45 PM, Eastern Standard Time. If you place
an order by 1:00 PM, there's a 95% chance your order will be shipped
the same day. Be sure to ask for this service. We promise to do our
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